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    • INTERNATIONAL POLICY

    INTERNATIONAL POLICY

    We are committed to offering high-quality products and processing your orders efficiently. With over 20 years of experience in international shipping, we take pride in providing reliable service. Our goal is to ensure that every customer has a smooth and enjoyable shopping experience, and we strive to meet your expectations.

     All international orders are handled by our international sales representative.:

    At Knifeworks Inc., our primary goal is to ensure that every customer feels comfortable and confident while shopping with us. We strive to provide a seamless experience with each purchase. Customer satisfaction is our top priority! That’s why we guarantee: if you don’t receive your order, you’ll get your money back—no questions asked.

    International Sales & Orders 

    The following terms are required for all international orders.

    • $100.00 minimum order before shipping and handling are applied.
    • Additional weight and Insurance fee will be added to the order and charged once the order has been processed. If paying with a credit card, additional charges will automatically be taken from your account.
    • All new customers who choose a credit card for first time payment will be emailed to verify this purchase.   NO EXCEPTIONS!!
    • For existing customers who have not placed an order with us within a year, or using a different credit card from previous orders will be emailed to verify the purchase with their bank.  Please be aware of the email incoming in your inbox This requirement may be adjusted by our Sales Rep.
    • Shipping address and Billing address must be the same country.  For returning customers who need to ship to different than billing please contact sales rep before to confirm the changes of address.
    • All International orders can be changed within 2 business days after placing the order, or before the status of the order is changed to “Complete” After that the order cannot be changed. 
    • If none of the above requirements are met, we will cancel your order immediately.
    • Customers are responsible to know about the laws of their country.  We do not calculate International Duties and Taxes for the countries we ship to.  Our shipping fees include the cost of the purchase order leaving the USA only and it is eligible to be returned to the sender if non-delivery. It is also your responsibility to know what is and is not legal to import to the country you’re residing in.
    • Orders that are processed, packaged, and ready to be completed and are requested to be cancelled by the customer’s request will be charged A 25% cancellation fee plus any reasonable charges or expenses from commitments made by Knifeworks. Please note this will only be assessed and charged for large items ordered and items that are in large quantities or specially ordered for the customer.  No exceptions. 

     Payment Methods:

    • Visa
    • American Express
    • Master Card
    • Discover
    • Western Union (Sales representative will contact the customer for updated subtotal and instructions to send money via Western Union)
    • Bank Wire Transfer (Click here for more info) (Sales Representative will contact customer with directions to wire payment) 
    • If choosing MONEY ORDER as a payment option, you MUST put the payment of choice you wish to pay with, i.e. Bank Wire Transfer or Western Union.  If nothing is in the notes when we receive your order, you must be aware we will contact you by email, allowing 2 weeks to pass until we cancel the order if no response is given.  Credit cards will only be processed through our website.  If you are having problems placing the order with a credit card, please contact our international team to help you. You can input the payment method on the optional customer notes when placing the order online.  All credit card payments must be processed online by inputting the card information in the payment method data at checkout.  
    • All customers choosing the MONEY ORDER will be contacted by our sales representative for inquiry into what payment method the customer wants to proceed with.  The sales representative will contact you upon receipt of the order.  
    •  If there is no response, we will immediately cancel the order 14 days after the customer has been contacted by email.  If you still do not have an email show up in your account please contact  internationalhelp@knifeworks.com by email.

    International Shipping /Insurance 

    USPS Priority Mail International

    • Shipping costs start at $55.95 for the first pound, $5.00 per additional pound.
    • Insurance fee starts at $0.98/$100.00 value.
    • Additional weight and Insurance fee will be applied to your order and charged to your payment method on file once the order begins processing.
    • Shipping Time:  The carrier advertises 10-14 business days to customs. The time from customs to your postal center, then to your door will vary by country.

    USPS First Class Mail International

    • The maximum weight is 4.0 lbs.
    • The value of the merchandise cannot exceed $400.00.
    • Maximum dimension:  Max length 24 in., length, height, and depth combined must not be over 36 in.
    • Shipping cost starts at $35.95 for the first pound, $5.00 per additional half pound.
    • Insurance fee starts at $0.98/$100.00 value.
    • Additional weight and Insurance fee will be applied to your order and charged to your account once the order process has started.
    • Shipping Time: Please understand if you choose this option to be your shipping method as it is not Priority, the delivery time will take up to 3 weeks or longer. We cannot guarantee delivery time for this shipping method. It is cheap and works well with some countries.  If you choose this shipping method, please do not complain about delivery time. 
    • If the package of your order is over 4 lbs. or the size of the package is over the maximum dimensions listed above, our sales rep will email you regarding this. There are three options that you can choose from:
    1. Upgrade the shipping of your order to USPS Priority Mail Express International, USPS Priority Mail International
    2. Change your order to be smaller to meet the requirements to ship via USPS First Class Mail International.
    3. Cancel your entire order. 

     International Shipping /Insurance (Australia, New Zealand, South Africa, and Remote Areas)

     USPS Priority Mail International 

    • Shipping costs start at $75.95 for the first pound, $5.00 per additional pound.
    • Insurance fee starts at $0.98/$100.00 value.
    • Additional weight and Insurance fee will be applied to your order and charged to your payment method on file once the order begins processing.
    • Shipping Time:  The carrier advertises 10-14 business days to customs. The time from customs to your postal center, then to your door will vary by country. 

    USPS First Class Mail International 

    • The maximum weight is 4.0 lbs.
    • The value of the merchandise cannot exceed $400.00.
    • Maximum dimension:  Max length 24 in., length, height, and depth combined must not be over 36 in.
    • Shipping cost starts at $45.95 for the first pound, $5.00 per additional half pound.
    • Insurance fee starts at $0.98/$100.00 value.
    • Additional weight and Insurance fee will be applied to your order and charged to your account once the order process has started.
    • Shipping Time: Please understand if you choose this option to be your shipping method as it is not Priority, the delivery time will take up to 3 weeks or longer. We cannot guarantee delivery time for this shipping method. It is cheap and works well with some countries.  If you choose this shipping method, please do not complain about delivery time. 
    • If the package of your order is over 4 lbs. or the size of the package is over the maximum dimensions listed above, our sales rep will email you regarding this. There are three options that you can choose from:
    1. Upgrade the shipping of your order to USPS Priority Mail Express International, USPS Priority Mail International
    2. Reduce your order to meet the requirements for shipping via USPS First Class Mail International.
    3. Cancel your entire order.

     Canada Shipping via UPS and DHL

    • The base shipping rate is $55.95. Please note that shipments may incur additional fees based on the package's weight, size, and destination. These potential fees will be communicated to you by our sales representative via email.
    • Shipping Time: The carrier guarantees delivery to customs in 10-14 business days. However, we cannot guarantee how long it will take for your package to arrive at your door after clearing customs.

    Restricted Brands to Export Outside the USA

    • Benchmade Knife Company
    • Zero Tolerance
    • Leatherman

    If an international order includes any of the restricted brands listed above, a sales representative will contact the customer via email to arrange a replacement or refund. Due to the manufacturer’s corporate policy, NO EXEPTIONS can be made. 

     Prohibitions and Restrictions for International Shipping

     General: 

    • All Sentry Solution Products
    • Mace and Pepper Spray Products
    • Swords
    • Flammable Substances (Butane, Lighter fluid)
    • Watches (The Insurance doesn't cover on this item, same category as jewelry)

      Canada (includes general)

      • Automatic knives
      • Assisted Opening
      • Switch Blades
      • Daggers Knives (Double edge blades)
      • Balisong (Butterfly Knives)

      Europe (includes general)

      In various countries of the European Union acts different legislation from a complete ban on import knives with a fixed or lockable blade one-handed opening and to the absence of restrictions on the knife products. Please refer to the laws of your country.

       

      Defective / Warranty, Return / Refund

       Lost, Damage or Shortage of your order

      We apply insurance fees to orders shipped via USPS to cover the value of the items in your package, when applicable. Eligibility for insurance coverage varies depending on the USPS mail class selected.

      • USPS First Class Mail International If the package is lost for 20 days but not over 29 days in transit.
      • USPS Priority Mail International   If the package is lost for 20 days but not over 29 days in transit.
      • USPS Priority Express Mail International    If the package is lost for 20 days but not over 29 days in transit.
      • Damaged or missing / stolen items upon arrival    Contact a sales representative immediately.

      Please contact  internationalhelp@knifeworks.com to see what other options are available at this time.

       

      FAQ (Click here for more detail)

       

      Charged Back / Disputed

      • If a customer files a chargeback before giving us the opportunity to resolve the issue, their account will be permanently closed, and they will no longer be able to place orders with us. We encourage all customers to reach out to our support team first so we can promptly address and resolve any concerns.
      • If a customer opens a dispute through PayPal before allowing us the opportunity to resolve the issue, it results in a $20.00 fee to our company. Because of this, we will immediately close the customer's account, and they will no longer be able to place orders with us. We strongly encourage customers to contact us first so we can quickly and fairly resolve any problems.