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INTERNATIONAL POLICY

We are responsible, as a company to sell, process your order, and ship it out as soon as possible. We have been shipping International packages for more than 10 years. We are generally doing our best to work with every customer and make everyone’s shopping experience enjoyable. 

 All  International orders are taken care of by our International sales representative:

If you have any questions about your order, please feel free to contact her. She will be happy to help and make it easy to understand your order.  Any International Inquiries please contact:

 

Our main goal is to make sure every customer is comfortable while shopping with us. We, at Knifeworks Inc., strive to make our customers feel confident with each purchase.  CUSTOMER SATISFACTION IS OUR NUMBER ONE PRIORITY!  We guarantee if you do not receive your order, you will receive your money back 

 

International Sales & Orders

 

The following terms are required for all International orders.

  • $100.00 minimum order before shipping and handling are applied.
  • Additional weight and Insurance fee will be added to the order and charged once the order has been processed. If paying with a credit card, additional charges will automatically be taken from your account.
  • All new customers whom choose credit card for first time payment will be emailed to verify this purchase.   NO EXCEPTIONS!!
  • For existing customers who have not placed an order with us within a year, or using a different credit card from previous orders will be emailed to verify the purchase with their bank.  Please be aware of the email incoming in your inbox This requirement may be adjusted by our Sales Rep.
  • Shipping address and Billing address must be the same. This requirement may be adjusted by our Sales Rep.
  • All International orders can be changed within 2 business days after placing the order, or before the status of the order is changed to “Complete” After that the order can not be changed. 
  • If none of the above requirements are met we will cancel your order immediately.
  • Customers are responsible to know about the laws of their country.  We do not calculate International Duties and Taxes for the countries we ship to.  Our shipping fees include the cost of the purchase order leaving USA only and it is eligible to be returned to the sender if nondelivery. 
  • Orders that are processed, packaged, and ready to be completed and are requested to be cancelled by the customers request will be charged A 25% cancellation fee plus any reasonable charges or expenses from commitments made from Knifeworks. Please note this will only be assessed and charged on large items ordered and items that are in large quantities or special ordered for the customer.  No exceptions

 

 

Payment Methods:

  • Visa
  • American Express
  • Master Card
  • Discover
  • Western Union (Sales Representative must contact customer with subtotal and the receivers name and directions.)
  • Wire Transfer (Click here for more info) (Sales Representative will contact customer with directions to wire payment)
 
  • If choosing MONEY ORDER as a payment option, you MUST put the payment of choice you wish to process the order with.  You can input the payment method on the optional customer notes when placing the order online.  All credit card payments must be processed online by inputting the card information in the payment method data at checkout.   The sales representative will contact you upon receipt of the order.  
  • All customers choosing money order will be contacted by our sales representative for inquiry on what payment method the customer wants to proceed with.
  • The holding time for an order that is waiting on the reply for a payment confirmation or method is 2 weeks maximum.
  •  If no response, we will immediately cancel the order 14 days after the customer had been contacted by email.
International Shipping /Insurance
 
DHL EXPRESS - Estimated Arrival Time: 2-7 Business Days
 
  • The starting rate will be $45.00.  Depending on the quote made when processing your order, it will be possible that the shipping cost will be reduced, and customer will be refunded.  If any additional payment over $45.00 is required, we will contact the customer to confirm shipping costs.
  • DHL Packages are
  • Shipping Time: DHL Express shipments will have a very fast and reliable delivery time with full tracking. Typically its a 2 to 7 business day eta anywhere in the world. We can’t guarantee delivery times as customs clearance can hold up any shipment. Customs will vary from country to country.

USPS Priority Mail Express International

  • Shipping cost starts at $57.95 for the first pound, $5.00 per additional pound.
  • Insurance fee starts at $2.50/$100.00 value.
  • Additional weight and Insurance fee will be applied to your order and charged to your account once the order process has started.
  • Shipping Time: The carrier guarantees 3-7 business days to customs. However, the time from customs to your postal center, then to your door will vary by country.

USPS Priority Mail International

  • Shipping cost starts at $45.95 for the first pound, $5.00 per additional pound.
  • Insurance fee starts at $2.50/$100.00 value.
  • Additional weight and Insurance fee will be applied to your order and charged to your account once the order process has started.
  • Shipping Time: The carrier guarantees 6-10 business days to customs. However, the time from customs to your postal center, then to your door  will vary by country.

USPS First Class Mail International

  • The maximum weight is 4.0 lbs.
  • The value of the merchandise cannot exceed $400.00
  • Maximum dimension:  Max length 24 in., length, height and depth combined must not be over 36 in.
  • Shipping cost starts at $21.95 for the first pound, $5.00 per additional half pound.
  • Insurance fee starts at $2.50/$100.00 value.
  • Additional weight and Insurance fee will be applied to your order and charged to your account once the order process has started.
  • Shipping Time: Please understand if you chose this option to be your shipping method as it is not Priority, the delivery time will take up to 3 weeks or longer. We cannot guarantee delivery time for this shipping method. It is cheap and works well with some countries.  If you choose this shipping method, please do not complain about delivery time.
  • If the package of your order is over 4 lbs or the size of the package is over the maximum dimensions listed above, our sales rep will email you regarding this. There are three options that you can choose from:
  1. Upgrade the shipping of your order to be USPS Priority Mail Express International, USPS Priority Mail International or DHL Express. 
  2. Change your order to be smaller to meet the requirements to ship via USPS First Class Mail International.
  3. Cancel your entire order.

Canada Shipping /Insurance

 

DHL EXPRESS - Estimated Arrival Time: 2-4 Business Days. 
 
  • The starting rate will be $45.00.  Depending on the quote made when processing your order, it will be possible that the shipping cost will be reduced, and customer will be refunded.  If any additional payment over $50.00 is required, we will contact the customer to confirm shipping costs.
  • Shipping Time: DHL Express shipments will have a very fast and reliable delivery time with full tracking. Typically its a 2 to 4 business day eta anywhere in Canada. We can’t guarantee delivery times as customs clearance can hold up any shipment. Customs will vary from country to country.
 

USPS Priority Mail Express International   (CANADA ONLY)

 
  • Shipping cost starts at $41.95 for the first pound, $5.00 per additional pound.
  • Insurance fee starts at $2.50/$100.00 value.
  • Additional weight and Insurance fee will be applied to your order and charged to your account once the order process has started.
  • Shipping Time: The carrier guarantees 3-7 business days to customs. We cannot guarantee delivery time from customs, to your postal center, then to your door.

USPS First Class Mail International   (CANADA ONLY)

  • The maximum weight is 4.0 lbs.
  • The value of the merchandise cannot exceed $400.00
  • Maximum dimension:  Max length 24 in., length, height and depth combined must not over 36 in.
  • Shipping cost starts at $15.95 for the first pound, $5.00 per additional half pound.
  • Insurance fee starts at $2.50/$100.00 value.
  • Additional weight and Insurance fee will be applied to your order and charged to your account once the order process has started.
  • Shipping Time: Please understand if you chose this option to be your shipping method as it is not Priority, the delivery time will take up to 3 weeks or longer. We cannot guarantee delivery time for this shipping method. It is cheap and it works well with some countries.  If you choose this shipping method, please do not complain about delivery time.
  • If the package of your order is over 4 lbs or the size of the package is over the maximum dimensions listed above, our sales rep will email you regarding this. There are three options that you can choose from:
  1. Upgrade the shipping of your order to be USPS Priority Mail Express International.
  2. Change your order to be smaller to meet the requirements to ship via USPS First Class Mail International.
  3. Cancel your entire order.
 
 

 

Restricted Brands to Export Outside USA

  • Benchmade Knife Company
  • Zero Tolerance
  • Leatherman
    • If the order shipping international comes to us with one of the above restricted brand, the customer will be contacted by email by sales representative, to replace or refund. These are due to corporate policy of manufacturer, NO EXCEPTIONS!

 

 

Prohibitions and Restrictions for International Shipping

 

General: 

  • All Sentry Solution Products
  • Mace and Pepper Spray Products
  • Swords
  • Flammable  Substances (Butane, Lighter fluid)
  • Watches (The Insurance doesn't cover on this item, same category as jewelry)

Russia (includes general)

  • Daggers Knives ( Double edge blades)
  • Machetes
  • Axes
  • Big fixed blade knives
  • Handcuffs
  • Balisong (more than 9 cm or 3.54 in)
  • Automatic knives (more than 9 cm or 3.54 in)

Ukraine (includes general)

  • More than 9 cm knives with guard or deep finger recess
  • Knuckles
  • Expandable batons
  • Other cutlery that applies to the category of «Cold Weapon» according to the «Methodology of Definition of Cold Weapons» Ministry of Internal Affairs of Ukraine

Canada (includes general)

  • Automatic knives
  • Assisted Opening
  • Switch Blades
  • Daggers Knives ( Double edge blades)
  • Balisong (Butterfly Knives)

Europe (includes general)
In various countries of the European Union acts different legislation from a complete ban on import knives with a fixed or lockable blade one-handed opening and to the absence of restrictions on the knife products. Please refer to the laws of your country.

 

Defective / Warranty, Return / Refund

 

Lost, Damage or Shortage of your order

We apply insurance fees to the customers order if shipping USPS because you are able to solve a damaged upon arrival item, lost, or stolen items from the package.  Each mail class varies on eligibility. 

  • USPS First Class Mail International If the package is lost for 45 days but not over 90 days in transit.
  • USPS Priority Mail International   If the package is lost for 30 days but not over 90 days in transit.
  • USPS Priority Express Mail International    If the package is lost for 30 days but not over 90 days in transit.
  • Damaged or missing / stolen items upon arrival    Contact a sales representative immediately

Please contact amber@knifeworks.com or  internationalhelp@knifeworks.com to see what other options are available at this time

 

FAQ (Click here for more detail)

 

Charged Back / Disputed

  • In case the customer files charged back to us before we have a chance to solve the problem of the order. We will immediately close the customer’s account and they won’t be able to place order with us anymore.
  • In case the customer opens the dispute with Paypal before we have a chance to solve the problem of the order, any dispute has cost us $20.00 for that. We will immediately close the customer’s account and they won’t be able to place order with us anymore.