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INTERNATIONAL POLICY

We are responsible, as a company to sell, process your order, and ship it out as soon as possible. We have been shipping International packages for more than 10 years. We are generally doing our best to work with every customer and make everyone’s shopping experience enjoyable. 

• Brandy Chambola internationalhelp@knifeworks.com 

Our main goal is to make sure every customer is comfortable while shopping with us. We, at Knifeworks Inc., strive to make our customers feel confident with each purchase.  CUSTOMER SATISFACTION IS OUR NUMBER ONE PRIORITY!  We guarantee if you do not receive your order, you will receive your money back 

International Sales & Orders

The following terms are required for all International orders.

• $100.00 minimum order before shipping and handling are applied.
• Additional weight and Insurance fee will be added to the order and charged once the order has been processed. If paying with a credit card, additional charges will automatically be taken from your account.
• All new customers who choose credit card for first time payment will be emailed to verify this purchase.   NO EXCEPTIONS!!
• For existing customers who have not placed an order with us within a year, or using a different credit card from previous orders will be emailed to verify the purchase with their bank.  Please be aware of the email incoming in your inbox This requirement may be adjusted by our Sales Rep.
• Shipping address and Billing address must be the same country.  For returning customers who need to ship to different than billing please contact sales rep before to confirm the changes of address.
• All International orders can be changed within 2 business days after placing the order, or before the status of the order is changed to “Complete” After that the order can not be changed. 
• If none of the above requirements are met we will cancel your order immediately.
• Customers are responsible to know about the laws of their country.  We do not calculate International Duties and Taxes for the countries we ship to.  Our shipping fees include the cost of the purchase order leaving USA only and it is eligible to be returned to the sender if non-delivery.   It is also the responsibility to know what is and is not legal to import to the country your residing in.
• Orders that are processed, packaged, and ready to be completed and are requested to be cancelled by the customers request will be charged A 25% cancellation fee plus any reasonable charges or expenses from commitments made from Knifeworks. Please note this will only be assessed and charged on large items ordered and items that are in large quantities or special ordered for the customer.  No exceptions.

Payment Methods:

• Visa
• American Express
• Master Card
• Discover
• Western Union (Sales representative will contact the customer for updated subtotal and instructions to send money via Western Union)
• Bank Wire Transfer (Click here for more info) (Sales Representative will contact customer with directions to wire payment)

USPS Priority Mail Express International

• Shipping cost starts at $57.95 for the first pound, $5.00 per additional pound.
• Insurance fee starts at $2.50/$100.00 value.
• Additional weight and Insurance fee will be applied to your order and charged to your payment method on file once the order begins processing.
• Shipping Time:. The carrier advertises the time is 3-7 business days to customs
  
• Please be aware the package is no longer in Knifeworks hands when your package ships, and we can't hold responsibility for the time it takes to arrive or update on the tracking of carriers website.
• The time from customs to your postal center, then to your door will vary by country.
• Refunds of postage are not available through Knifeworks if the package is not moving in the advertised time of delivery.
• Claims are eligible for this shipping method if the package is not delivered within 30 days of the date it left our warehouse. Please see Lost, Damage or Shortage of your order
  

USPS First Class Mail International

• The maximum weight is 4.0 lbs.
• The value of the merchandise cannot exceed $400.00
• Maximum dimension:  Max length 24 in., length, height and depth combined must not be over 36 in.
• Shipping cost starts at $21.95 for the first pound, $5.00 per additional half pound.
• Insurance fee starts at $2.50/$100.00 value.
• Additional weight and Insurance fee will be applied to your order and charged to your account once the order process has started.
• Shipping Time: Please understand if you chose this option to be your shipping method as it is not Priority, the delivery time will take up to 3 weeks or longer. We cannot guarantee delivery time for this shipping method. It is cheap and works well with some countries.  If you choose this shipping method, please do not complain about delivery time. 
  
• If the package of your order is over 4 lbs or the size of the package is over the maximum dimensions listed above, our sales rep will email you regarding this. There are three options that you can choose from:

Canada Shipping /Insurance

USPS Priority Mail Express International   (CANADA ONLY)

• Shipping cost starts at $41.95 for the first pound, $5.00 per additional pound.
• Insurance fee starts at $2.50/$100.00 value.
• Additional weight and Insurance fee will be applied to your order and charged to your account once the order process has started.
• Shipping Time: The carrier guarantees 3-7 business days to customs. We cannot guarantee delivery time from customs, to your postal center, then to your door. 
  

Restricted Brands to Export Outside USA

• Benchmade Knife Company

• Zero Tolerance

• Leatherman

• If the order shipping international comes to us with one of the above restricted brand, the customer will be contacted by email by sales representative, to replace or refund. These are due to corporate policy of manufacturer, NO EXCEPTIONS!

 Prohibitions and Restrictions for International Shipping

General: 

Russia (includes general)

Ukraine (includes general)

Canada (includes general)

Europe (includes general)
In various countries of the European Union acts different legislation from a complete ban on import knives with a fixed or lockable blade one-handed opening and to the absence of restrictions on the knife products. Please refer to the laws of your country.

Defective / Warranty, Return / Refund

Lost, Damage or Shortage of your order

We apply insurance fees to the customers order if shipping USPS to cover your packages cost items if the following applies to your package while Each mail class varies on eligibility. 

• USPS First Class Mail International If the package is lost for 40 days but not over 90 days in transit.

• USPS Priority Mail International   If the package is lost for 40 days but not over 90 days in transit.

• USPS Priority Express Mail International    If the package is lost for 40 days but not over 90 days in transit.

• Damaged or missing / stolen items upon arrival    Contact a sales representative immediately

Please contact  internationalhelp@knifeworks.com to see what other options are available at this time

FAQ (Click here for more detail)

Charged Back / Disputed