In the event you are unhappy with an item you ordered please call us within 7 days of delivery to receive a return authorization number and return shipping instructions. Returns must be received with 10 days from the time you call for you RA number. RA number's will not be issued by email. This number must be clearly labeled on the outside of the box or your package will be refused. The following terms and conditions apply:
1) All items must be factory new, unused, and in their original box with all factory paperwork included.
2) All shipping is non-refundable, and we do not pay return shipping.
3) Do not ship items back in a padded envelope as the box may be easily crushed or damaged.
4) We ask that you keep a record of the return tracking number.
5) Include a copy of the original invoice along with a note detailing the reason for the return.
6.) PLEASE DO NOT WRITE ON THE PRODUCT BOXES OR PUT TAPE ON THEM, this causes damage to the box and once this happens we can not accept them back for a refund or exchange.
All engraved items can not be returned
If you have received a promotional item (Bonus Buy, Gift Card, etc) with your purchase. You are more than welcome to send your product back for a refund or exchange. If you choose a refund, the value of the promotional item will be deducted from your refund total amount. If you choose to exchange your product for another item that does not qualify for the promotional item, you will be charged for the value of the promotional item. If you have any questions or concerns about the promotional items return and exchange, please feel free to contact us regarding this matter.
Items that come with FREE shipping that are returned will be Refunded the Amount of the product less $6.95 shipping.
Items that are returned incomplete will not be refunded, until we receive everything back.
Items returned for a refund must be in new and resale-able condition. Additionally all original packaging materials must be returned. Returned merchandise not meeting these conditions are subject to a 15% restocking fee, which is deducted from the refund amount, this is determined by the manager.
If your merchandise is defective, it will be replaced during the first 30 days after invoice date on unused items ONLY. After that time period, we ask that you contact the manufacturer directly for any defects covered by their warranty. If you decide to send your knife back to us on a defected item for a refund or replacement, you will be responsible for the shipping charges back to us and we will ship it back to you for free of charge. If we ship you the wrong item, we will make it right and cover any additional shipping expenses you incur.
Abuse of the return policy
Returns are a costly service for us to provide, however we are happy to meet the needs of our customers. If you abuse the return policy, as determined by the owner of Knifeworks.com, you will be assessed a 25% re-stocking fee. An example of abusing the return policy might be the habitual return of items.