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International FAQ

Q: How do I place an order?

  • It is very simple, just add items that you would like to purchase to the shopping cart.
  • Choose a shipping method, USPS Priority Mail International,  DHL, UPS, or FedEx (Click here for more info).

     The customer can choose to pay for the order using “Credit Card” or “Money Order” as a payment method. 

 Q: Why do I receive an email to charge my account for the additional weight?

  •  Our system does not calculate the shipping charges for each order. The base rate of shipping typically covers packages that weigh less than 2 lbs. Most likely, our sale peprecentative will contact you via email before charging.
 Q: The Postal Service does not work well in my country. What alternative carrier do you have besides USPS?
  •  We ship via DHL, UPS, and FedEx as alternative shipping carriers.
 Q: I am a new customer; can I pay for my order with a credit card?
  •  Yes! but due to the high number of fraudulent orders from international addresses. All new customers are required to send the "Authorization Code (six-digit code)" provided by their financial institution.  

Q: How can I know what items cannot be imported to my country?

  Q: How long does it take for my order to be shipped?
  •  Most International orders are shipped out within two business days. If your order is in progress for more than two business days, please feel free to contact us directly at help@knifeworks.com